Hardware/Software Requirements

Q: Do I need to purchase software and user licenses for each user in my office to use EMR-Bear?

A: No. EMR-Bear is Software as a Service (SaaS). Just like the Websites we now use for accessing free email or for doing our online banking, EMR-Bear is a Web-based service that you can access securely using a unique username and password and requires nothing more than a computer with Internet access and a Web browser. We recommend Chrome as the web browser.

Q: What hardware do I need to use EMR-Bear from my computer?

A: With EMR-Bear, there is no need to purchase special hardware – even when taking advantage of features like electronic prescriptions. All you need is a computer with Internet access.

Subscriptions, Charges, and Account Management

Q: How much do software upgrades cost and how often do I have to pay for them?

A: Zero and never! As a subscriber to EMR-Bear, you will always have access to the latest version of the software. And because behavioral health is a constantly-changing field, we will continually improve upon EMR-Bear with the goal of making the system as efficient, comprehensive, and easy-to-use as possible.

Q: Will I be able to get reimbursed with stimulus funds if I subscribe to EMR-Bear?

A: The HITECH Act gives incentive payments for “eligible professionals” for implementation of a certified Electronic Health Record. EMR-Bear is certification ready and meets current stimulus package reimbursement criteria by offering the following functionality: 1) Electronic Prescription capabilities; 2) Electronic exchange of health records among providers; and 3) Ability to submit clinical quality measures. Learn more about the HITECH Act here.

Q: What happens if I want to cancel my subscription?

A: If you decided to end your subscription with EMR-Bear, we will work with you to provide to you your client data and documentation in a way that will be most helpful to you.  This may mean providing that data to you on an external drive for accessing data as needed, it may mean allowing you to continue to log into your system on a "read-only" basis, or it may mean providing your data to you in a format that will allow you to input it into a new system.